ba995 Privacy Policy

1. Introduction

ba995 operates the online casino and sports betting platform available at ba995.io, serving players primarily located in Bangladesh. As part of providing our services, ba995 collects and processes certain personal data about the individuals who register accounts and interact with our platform.

This Privacy Policy sets out in clear terms: what personal data ba995 collects; the purposes for which that data is used; the legal bases on which processing is conducted; with whom data may be shared; how long data is retained; and the rights available to you as a data subject. ba995 is committed to handling all personal data responsibly, transparently, and in a manner consistent with applicable data protection principles.

If you have any questions about this policy or about how ba995 handles your data, please contact us at [email protected].

2. Data We Collect

ba995 may collect the following categories of personal data from players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID number, passport number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, city/district (e.g., Dhaka, Chittagong)	Account communication, support, fraud prevention
Financial Data	bKash/Nagad/Rocket/Upay account numbers, transaction history, deposit and withdrawal records	Payment processing, AML compliance, withdrawal verification
Technical Data	IP address, device type, browser, operating system, session timestamps	Security, fraud detection, platform optimisation
Usage Data	Games played, bet amounts, session duration, bonus usage, navigation patterns	Responsible gaming monitoring, personalisation, analytics
KYC Documents	Scanned copies or photos of NID, passport, utility bills, payment method screenshots	Identity verification, AML/KYC compliance
Communications Data	Live chat transcripts, email correspondence, support ticket contents	Customer service, dispute resolution, quality assurance

3. How We Collect Data

ba995 collects personal data through the following channels:

• Direct Submissions: Data you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated Technologies: Data collected automatically when you access the ba995 platform, including IP addresses, device identifiers, browser type, cookie data, and session logs.
• Payment Partners: Transaction confirmation and account name data returned by payment providers such as bKash, Nagad, Rocket, and Upay when processing deposits or withdrawals.
• Identity Verification Partners: Confirmation data returned by our KYC service providers following document verification checks.
• Fraud Prevention Services: Risk signals and device fingerprint data from third-party fraud detection services used to protect the integrity of the platform.

4. Purposes of Processing

ba995 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your ba995 player account.
• Identity & Age Verification: Confirming that you are aged 21 or above and that your identity matches your registered details, in fulfilment of our KYC obligations.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels.
• Fraud Prevention & Security: Detecting and preventing unauthorised account access, bonus abuse, money laundering, and other prohibited conduct.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behaviour and enforcing self-exclusion or deposit limits requested by the player.
• Customer Support: Responding to queries, resolving disputes, and maintaining support records for quality assurance purposes.
• Legal Compliance: Meeting obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and data protection requirements.
• Platform Improvement: Analysing aggregated, anonymised usage data to enhance platform performance, game selection, and user experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have given explicit consent and subject to your right to unsubscribe at any time.

5. Legal Bases for Processing

ba995 processes personal data on the following legal bases depending on the purpose:

• Contractual Necessity: Processing required to provide the services described in our Terms & Conditions, including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations and fraud reporting requirements.
• Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, and analytics — where such interests do not override your fundamental rights and freedoms.
• Consent: Processing for marketing communications and optional personalisation features — where you have provided explicit, freely given consent and retain the right to withdraw it at any time.

6. Third-Party Sharing

6.1 Service Partners

ba995 shares personal data only with trusted third-party service partners where necessary to deliver our services. These partners include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), identity verification providers, fraud detection services, and cloud infrastructure providers. All service partners are contractually required to process data solely in accordance with ba995's instructions and to maintain appropriate data security standards.

6.2 Game Providers

Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical data (such as session tokens and player identifiers) necessary to deliver their games to your device. These providers do not receive your full identity data or financial records.

6.3 Legal Authorities

ba995 may disclose personal data to law enforcement agencies, financial regulators, or other competent authorities where required to do so by law, court order, or in connection with the prevention or investigation of financial crime. In such cases, ba995 will disclose only the minimum data required to fulfil the legal obligation.

6.4 No Sale of Data

ba995 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data is an asset entrusted to us, not a product to be monetised.

7. Cookies & Tracking

The ba995 platform uses cookies and similar technologies to maintain session state, remember your preferences, and collect technical usage data that helps us improve platform performance and detect fraudulent activity. The categories of cookies we use are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the platform. This helps ba995 identify performance bottlenecks and improve user experience.
• Fraud Detection Cookies: Used to fingerprint devices and detect suspicious login or payment activity. These are an integral part of our security infrastructure.
• Preference Cookies: Store your display preferences such as language selection and notification settings.

You can manage cookie settings via your browser preferences. Note that disabling essential cookies may prevent you from accessing certain features of the platform, including the ability to log in.

8. Data Retention

ba995 retains personal data for the periods outlined below. After these periods, data is either securely deleted or irreversibly anonymised:

• Account Data & KYC Documents: Retained for the duration of your account plus a minimum of 5 years following account closure, in accordance with standard AML record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction for financial compliance purposes.
• Support Communications: Retained for 3 years from the date of the most recent interaction in a given case.
• Technical & Log Data: Retained for up to 12 months for security monitoring and fraud investigation purposes.
• Marketing Consent Records: Retained for the duration of the consent plus 2 years as evidence of the consent given.

Where ba995 is required by law to retain data beyond the above periods, that legal obligation takes precedence.

9. Data Security

ba995 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. Key measures include:

• TLS 1.3 encryption for all data in transit between your device and ba995 servers.
• AES-256 encryption for all sensitive data stored at rest, including KYC documents and financial records.
• Strict role-based access controls ensuring that only authorised personnel can access player records, and only to the extent necessary for their role.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication for all internal systems containing player data.
• Intrusion detection systems and real-time anomaly monitoring on all production infrastructure.

Despite these measures, no system is completely immune to risk. In the unlikely event of a data breach that affects your personal data, ba995 will notify affected players promptly and take all necessary remedial steps.

10. Your Rights

As a ba995 player, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of all personal data ba995 holds about you. ba995 will provide this within a reasonable timeframe at no charge.
• Right to Rectification: If any personal data ba995 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request that ba995 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where there is no other legal basis for retention. Note that ba995 is legally required to retain certain records and cannot delete data where a legal obligation applies.
• Right to Restrict Processing: In certain circumstances, you may request that ba995 restrict the processing of your data — for example, while a dispute is being resolved.
• Right to Data Portability: You may request that ba995 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact ba995 at [email protected]. We will acknowledge your request within 2 business days and aim to resolve it within 30 days.

11. Children & Minors

The ba995 platform is strictly restricted to individuals aged 21 years and above. ba995 does not knowingly collect or process personal data from anyone under the age of 21. If ba995 discovers that an account has been registered by a minor, the account will be immediately suspended, all associated data reviewed in accordance with applicable guidelines, and the matter escalated as required.

If you believe that a minor has registered an account on ba995, please contact us immediately at [email protected] so that we can take prompt action.

12. Changes to This Policy

ba995 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, ba995 will notify registered players via the email address associated with their account or by a prominent notice displayed on the platform prior to the changes taking effect.

The effective date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the ba995 platform following the publication of any revised policy constitutes your acceptance of those changes.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ba995 handles your personal data, please reach out through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the ba995 platform
• WhatsApp: +880 1700 000 000 (08:00 – 24:00 Bangladesh Standard Time, UTC+6)

ba995 aims to acknowledge all written privacy enquiries within one business day and to provide a substantive response within 30 calendar days of receipt.